Going the extra mile
I just wanted to thank you again for going the extra mile for me in achieving a sale of my Mother’s cottage today at auction .
From start to finish your customer service and care was first rate. Despite you having less than 24 hours notice to get details of the property into the brochure you still ( kindly) waited for the rain to stop before taking the photographs, in order to do the property justice . Your regular update calls (sometimes in the evenings) were much appreciated and your advice was consistently spot on. Unusually, you did not pass us around either and always answered your phone personally when I called you.
Please pass on our grateful thanks to all involved, as I appreciate that it will probably have been a team effort behind the scenes – albeit a well orchestrated and seamless one . Mum is very happy with the outcome and glad she took your prudent advice .
Annette Collen, vendor, Oct 2020
Very professional service
Very professional service, good contact with the team, always keep you informed of processes and proceedings, glad we decided to use this company and fully recommend if you are considering to sell your property via auction.
Maria M, vendor - July 2020
Emotional Sale - Reassured Vendor
Thank you so very much for all your advice and help during what was for me quite an emotional time - clearing and selling the parental home. Your predictions and regular advice proved to be absolutely spot on and I felt very reassured as you expertly and sympathetically guided and updated me through the various stages of something that initially seemed an overwhelming hurdle. Your calm professionalism enabled me to relax and feel quite safe about the whole process of going to auction - something I had actually dismissed in the early stages when first contacting Estate Agents last November.
Clearly going to auction was the best path and you achieved the best outcome we could have hoped for. I would also like to thank your staff, for the courtesy and kindness they too showed me.
I certainly have no reservation in warmly recommending you and Auction House to others who might be feeling wary as I was at first.
Mrs FS
Partner Agent Relationship
We are delighted to have been associated with Auction House for in excess of 12 years and during this period this arrangement has become not only an important part of the business, it provides our clients with an alternative and further service together with an additional income stream
Your business model is excellent as is the advertising scope, catalogues, auction venue and service.
Your colleagues without exception are professional, knowledgeable, helpful and polite.
Martin Smith Partnership, Norfolk
Online Auction Success
I want to thank you for your freely given advice, your endless patience and your professionalism.
If the circumstances arise, I will not hesitate to use Auction House again.
Mr J Knights - Vendor
Pulled out all the professional stops
A huge thank you, specifcally to Sally, Elaine and my phone bidder Jenny, each of whom pulled out all the professional stops to enable me to participate. The ladies were wonderful, warming and an abslute credit to themselves and the company. Thank you.
Tony Mitchell
Appreciation of Expert Service
I would like to express my appreciation for your kind help and expert service, and will of course use the services of Auction House again should the opportunity present itself.
Mr D Williams
Professional service
Whilst the Reserve was not quite met on the actual day, Jenny Austin went above and beyond to follow up every outstanding lead, eventually securing a sale, prior to the next Auction.
A very professional service, which I have already recommended to a colleague. Many thanks.
Richard P
Recommendation after sale - July 2020
We are very pleased with the result and would not hesitate in recommending your firm to anyone wishing to sell.
Mrs B - vendor
Friendly and efficient
It was an absolute pleasure dealing with the Auction House team. Everyone is very friendly and efficient and the process of purchasing a property was a breeze! I will certainly be happy to buy through Auction House again in the future.
DB from Hong Kong